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PROJECTS
Operator Recruitment Program
We implemented a structured recruitment program to onboard skilled communication operators efficiently,ensuring high-quality service delivery from day one.
Shift Scheduling Optimization
Designed and launched ana dvanced scheduling system to maximise operator availability and streamline service coverage for clients
Client Interaction Management
Developed a protocol for managing client communications professionally, maintaining consistent quality and satisfaction across all channels.
Training & Performance Improvement
Introduced continuous training and performance tracking for operators to enhance service efficiency and maintain professional standards.
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